Wednesday, November 11, 2009

Why some people don't get social media...and why they will get it soon.

I have recently attended Alex Grech's workshop on Social Media. The presentation was music to my ears because it very nicely captured the many thoughts relating to interactive 'marketing' and some new real life insights, some of which triggered us to set up BLAB in the first place.

All throughout the presentation I toyed with one question in my mind: "Why don't we all get it (social media that is)?" Why do you get web masters who aren't yet on the web, on facebook or twitter amongst other social media. Why aren't brand executives urgently concerned about the opportunity that they are missing out on? And finally, why do we consider online (and social) strategy as a cheap marketing alternative which can co-exist by the side of the actual publicity budget?

Adage's article on big brands complaining with Twitter about individuals using their brand name as their personal tweeter identity says it all - the 'old school' brand executive thinks he/she is in control of the brand value, but they're not...the average consumer is. Social media simply amplifies the consumers' dominion on your brand. It has been there for a long time, since consumers discussed their purchases. Nothing has changed except for the technology enabling the discussion.

And the sad news is that it is so obvious...we ignore it.

1 comments:

Alex | 11/11/2009 12:39 PM  

It's changing. Recently, I've seen a lot of people reactivate their Twitter account and start to get over the 'fear' factor. Because that is what it essentially boils down to. Even if you decide to reject the medium or warn about the demise of culture et al because of user-generated content (like Andrew Keen does in his seminal book) there is an obligation for anyone involved in PR, marketing, strategy et al (let alone someone interested in the social sciences) to at least investigate what is going on. I still believe that eventually, in micro-states like Malta, things will start to snow-ball. And then everyone will be on the bandwagon. And that is when it will start to get interesting.

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